Patient Advocacy Specialist

Job description

The Patient Advocacy Specialist is accountable to the Director of Patient Experience and is responsible for the patient experience while at our facility. Assist in developing and implementing the service excellence plan, internal and external market research, and advocacy among our constituents to influence our mission of Service. This includes support to nursing administration, staff, and our patients. Further the Patient Advocacy Specialist will monitor, report, and communicate progress of the plan. The Patient Advocacy Specialist will assure the patient experience exceeds expectations. This position is responsible for ongoing gathering of data from our patient satisfaction survey vendor. The position will develop and implement team member education as it relates to the patient experience. Responsible for monitoring the full lifecycle of patients overall experience at the hospital. Replies to patient complaints or commendations either by phone or in person. Analyze complaints and initiate service recovery if necessary.The Patient Advocacy Specialist will manage the patient grievance process and assist in developing solutions. Experience: Possess two years' experience in patient r...