SOC Analyst

Job description

Overview Edgewater Federal Solutions is seeking a SOC Analyst to support a major national laboratory. The Systems Operation Center (SOC) provides 24x7x365 monitoring of IT resources to quickly detect and respond to issues, minimizing downtime and impact on operations and projects. It monitors thousands of classified and unclassified computing elements, using a suite of Monitoring Tools to analyze conditions and detect issues such as application outages, router interface loss, slow web response times, and server resource thresholds. The SOC team initiates quick responses to events, minimizing potential damage or loss of service while keeping customers informed. Responsibilities: - Day shift 6:30am - 3pm - Perform system monitoring to verify the integrity and availability of hardware, network, server resources, and system components; maintain adherence to the Event Management Process. - Observe and control performance of servers, network facilities, and other infrastructure elements; analyze network and server resource consumption and manage user access. - Respond to incident management requests, service improvement projects, and incoming problem calls, resolving associated tickets a...