Taxpayer Information Specialist 2, SRO

Job description

DEPARTMENT OF REVENUE: Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. TAXPAYER INFORMATION SPECIALIST 2: Job Location: Division of Taxpayer Services 400 W Congress Street, Tucson, AZ 85701 Posting Details: Salary: 16.35 Hourly Grade: 15: Closing Date: 5/10/26: Job Summary: The Taxpayer Information Specialist 2 will represent the Taxpayer Information & Assistance SRO Team by serving as the first-tier customer service representative for both in-person and online taxpayers. This role will be responsible for providing basic and accurate information to taxpayer inquiries and/or triaging taxpayers to senior team members for assistance. This role will also provide administrative support to the senior team members by receiving, sorting, distributing and/or scanning documents to the team. This position will be full-time in office. Job Duties: Service Delivery - Provides basic, first-tier information to in-person taxpayers and emails - Documents taxpayer interactions and/or transactions, and records details of inquiries, complaints or comments, and any actions taken - Refers unresolved customer grievances...