Service Desk Technician On-site IT Support

Job description

Malmö/Lund | Heltid | On-site | Svenska & Engelska Are you passionate about IT support and enjoy solving technical challenges while delivering great service? We are now looking for a Service Desk Technician to join an international Internal Service Desk team supporting users across multiple countries. This is a hands-on role where youll be the first point of contact for IT-related issues, working on-site in Malmö while collaborating closely with colleagues globally. About the role As a Service Desk Technician, you will support end users with daily IT incidents and requests. Youll troubleshoot hardware/software issues, manage accounts, document cases in ticketing systems, and contribute to ongoing improvement initiatives and innovative projects. You will be part of a team distributed across 8 different countries, making collaboration and communication a key part of your daily work. Key responsibilities Respond to user inquiries and provide technical support Troubleshoot hardware and software issues (OS, applications, network) Manage user accounts (password resets, access permissions, etc.) Document and track incidents in the ticketing system Escalate complex cases and collaborate wi...