Pet Parent Experience Associate

Job description

Urgent Care + General Practice | No Overnights | Flexible Shifts | Pet Benefits Sploot Veterinary Care is redefining urgent and primary care for pets, and we’re seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families. What Makes Sploot Different: At Sploot Veterinary Care, we’re committed to delivering high-quality veterinary care - from routine wellness visits to urgent needs - while supporting a healthy, collaborative work environment for our teams. We believe exceptional patient care starts with empowered, well-supported professionals. What Makes You A Great Fit - Veterinary or Animal Care Experience: Prior experience in a veterinary clinic or animal care setting. - Customer Service Excellence: Demonstrated ability to deliver consistently high-quality, client-centered experiences. What You’ll Do: - Client Support & Coordination: Serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out. - Schedule Management: Create, manage, and mai...