Circuit Support Specialist, Senior

Job description

Responsibilities We are seeking a highly skilled and innovative Circuit Support Specialist to join our team in the greater DMV area, supporting the Army National Guard. Responsibilities: - Lead circuit lifecycle management: plan, provision, activate, monitor, tune, and decommission enterprise circuits across NIPR/SIPR and hybrid/cloud environments. - Serve as primary technical liaison with carriers, service providers, and vendors for provisioning, escalations, SLA enforcement, trouble‑ticket resolution, and RMA coordination. - Define and enforce standards, procedures, and runbooks for circuit design, acceptance testing, monitoring, capacity planning, and fault remediation. - Monitor circuit performance and availability; analyze telemetry and trend data to identify capacity constraints, latency/jitter issues, packet loss, and other service degradations. - Perform root‑cause analysis for circuit incidents, coordinate cross‑functional remediation with engineering, NOC, SOC, and operations teams, and validate corrective actions. - Conduct capacity forecasting, cost/performance tradeoff analyses, and recommend optimization or modernization actions (diversity, redundancy, route optimizat...