Hotel Operations Manager

Job description

Join our team, a 2025 USA Today Top Workplace Winner! Now hiring a Hotel Operations Manager at the The Trade Hotel Milwaukee . Why You’ll Love Working with Us The The Trade Hotel Milwaukee is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. How You’ll Make An Impact: Drive daily property operations with a focus on team leadership, guest satisfaction, and maximizing performance across all departments. Guest Experience & Team Leadership - Provide exceptional guest service while setting high service standards for the Front Desk team to follow - Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction - Supervise team, including hiring, training, scheduling, and performance management Operational Excellence: - Cultivate a supportive, inclusive, and engaging work enviro...