Executive Support, Core Technology Senior Analyst

Job description

Job Description Position Summary: The Executive Technical Support Senior Analyst provides high-touch, strategic technical support to members of the executive leadership team and their support staff. This role is responsible for ensuring a seamless technology experience across office, remote, mobile, and offsite environments. The ideal candidate brings deep technical expertise, sound judgment, exceptional service orientation, and the ability to operate effectively in a fast-paced, high-visibility setting. Success in this role requires a proactive approach, strong problem-solving capabilities, discretion in handling sensitive matters, and a commitment to delivering timely, professional support to executive stakeholders. Key Responsibilities: - Provide direct onsite and remote technical support to executive leadership team members and their support staff. - Diagnose, troubleshoot, and resolve hardware, software, mobile, and collaboration technology issues in a timely and effective manner. - Configure and deploy hardware and software solutions based on user needs and business requirements. - Ensure support requests are managed and resolved in accordance with established service level a...