TDS Operations Analyst I

Job description

Work Location: Dublin, Ireland Hours: 35 Line of Business: TD Securities Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. Job Description: Customer - Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) - Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery - Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies - Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained - Identify opportunities to improve service delivery - Provide accurate and thorough analy...