Customer Service Representative

Job description

Overview Are you passionate about delivering exceptional customer experiences? We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role is ideal for someone who enjoys problem-solving, communicates clearly, and takes pride in providing accurate and professional support. Pay: $18.00 /hour: Responsibilities: - Answers inbound calls, in a courteous and professional manner within the parameters of the guidelines established to meet or exceed the overall department goals of service levels. - High level of attention to detail needed. - Listens to the caller’s needs and responds as needed, using empathy, concern and appreciation for their business. - Resolve product or service problems by clarifying the customer's issue/need; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Utilizes all available resources to resolve and respond to the customer’s needs, with the objective of minimizing call transfers or callbacks to provide a one-call solution. - Maintains customer records by updating account information an...