Guest Relations Manager (m/f/d) - Berlin Marriott Hotel

Job description

German language skills are mandatory for this position. JOB SUMMARY: Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE: CORE WORK ACTIVITIES: Managing Guest Services and Front Desk Operations Maintaining Guest Services and Front Desk Goals Supporting Projects and Policies Related to Guest Experience and Safety Ensuring and Providing Exceptional Customer Service Managing and Conducting Human Resource Activities - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Encourages and builds mutual trust, respect, and cooperation among team members. - Serves as a role model to demonstrate appropriate behaviors. - Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence. - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily bas...