Customer Success Manager, OaaS

Job description

About Wellspring Wellspring Worldwide, Inc. is a leading provider of web-based software systems for managing research, technology commercialization, and innovation operations for universities, companies, government agencies, and independent labs. Founded in 2003, Wellspring has grown to serve over 500 organizations globally, including Fortune 500 companies, SMEs, hospitals, and universities. The company’s flagship products—Evolve, Astria, Sophia & Flintbox—enable organizations to manage the entire innovation lifecycle, from discovery and IP management to commercialization and knowledge transfer. Job Description: Wellspring believes in positive, lifelong customer relationships, and we seek a Managed Services leader who believes in the same value. As a Managed Services manager, you will support our clients post-implementation and ensure continued success in their operations through managing delivery of our Office as a Service (OaaS) support. Duties and Responsibilities: · Manage a team of technology transfer operations staff who perform managed services work under billable service contracts for our Sophia and Evolve clients. · Coordinate and provide leadership and training for new an...