Head Concierge

Job description

JOB SUMMARY: Responsible for the management of all aspects of Concierge functions in accordance with hotel standards. Directs, implements and maintains a concierge service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment and service of all guests visiting the location. Ensures all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay. CANDIDATE PROFILE: Education and Experience: - High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area. OR: - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 1 year experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES: Maintaining Concierge Goals: - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. - Develops specific goals and plans to prioritize, organize, and accomplish work. - Keeps concierge team focused on the critical components...