Front Desk Agent

Job description

Description Position Summary: The Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check in, throughout their stay, and at check out, while maximizing room revenue and occupancy. We are the first and last impression for the hotel; our main function is to register all guests into their rooms ensuring complete satisfaction with their accommodations. Also, we check them out of their room making sure their billing is accurate. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S). Responsibilities: - Present positive impression of establishment meeting grooming standards, keeping an optimistic and positive attitude at all times. - Provide seamless check-in and checkout experiences for our guests using the LQA standards. - Ensure that all signatures and initials are completed on the guest registration card. - Obtain Credit Card from guests and swipe into the computer system. - Handle guest comments and concerns in a timely and appropriate manor. - Relay all guest comments and concerns to the FOM/AFOM to ensure proper follow u...