3rd Line Support Engineer SME - FTC

Job description

About the Team The PXC Cloud Infrastructure department delivers secure, scalable and intelligent digital infrastructure, integrating private and public cloud capabilities that empower innovation, accelerate deliver and safeguard the future of PXC. We are a team that delivers high quality services to the business; aligned to our values: - Secure by Design – Security is embedded into everything we do. - Operational Excellence – We take pride in doing things right the first time, and better every time. - Cloud-Thinking, Value-Focused – Our solutions are guided by business impact and user experience, maximising value, scalability and accelerating delivery. - Collaboration Without Boundaries – We enable a consistent collaboration experience for our People. - One Team – We are one team, supported by our strategic IT Partner, delivering a unified IT vision aligned with PXC’s business objectives. - Critical National Infrastructure – We provide essential services to support the UK’s Critical National Infrastructure, ensuring full compliance with UK legislation. - Resilience – Delivering highly available, cyber resilient solutions. Key Responsibilities: - Act as the subject matter expert for...