Out of Hours Contact Centre Agent

Job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role: We are looking for part-time employees to work a 3 on 3 off shift pattern. The weekly working hours will be 10 to 15 hours a week, covering the hours of 5pm to 8.30pm Monday to Friday and 5-hour shifts between the hours of 8am and 10pm Saturday and Sundays. The role of our Out of Hours Contact Centre Agent is to act as the main point of customer contact for servicing and responsive maintenance during out-of-hours periods. You will answer inbound calls from our customers and engineers, providing customer excellence, and ensuring that our internal system is updated accordingly. The successful candidate will have: Previous administrative experience,...