Senior Customer Service Manager – Shared Service Center Diabetes International

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life: As Senior Customer Service Manager for the Shared Service Center supporting Diabetes International, you will be responsible for co-designing and implementing the Shared Service Center (SSC) strategy, as we anticipate the transition of this scope from Medtronic to MiniMed Company. Additionally, you will be managing Offer-To-Invoice transactional operations that support multiple regions, ensuring customer focused, high quality, scalable, and cost-effective service delivery in a B2B and B2C landscape. This role blends organizational strategy with hands-on team leadership; working intensely with the MiniMed International CC&SC organization to drive E2E Offer-To-Invoice readiness for the anticipated transition to MiniMed. Responsibilities may include the following and other duties may be assigned: - MiniMed Separation Readiness: Co-develop and implement the MiniMed SSC strategy including amongst others the transition to a new ERP...