Technical Support Officer

Job description

About the Team You’ll be joining a dedicated and collaborative team that takes pride in delivering secure, reliable, and customer-focused outcomes. We work hard to support one another, share knowledge, and celebrate success. At Armaguard, we value integrity, teamwork, and a commitment to doing things the right way — every time. What does the job look like? As a Technical Support Officer, you will provide technical support and advice to Field Technicians and contractors to ensure high levels of service delivery and operational performance. Key areas include: - Analyse and investigate trends to reduce call rates and maximising customer satisfaction - Support and manage technical escalations and taking ownership of end outcomes - Provide Level 2 help desk support to Field Technicians and subcontractors - Undertake field work where needed to resolve complex issues - Assist in creating and maintaining parts matrixes for relevant devices - Use data-driven insights to identify technical and procedural improvement areas and provide training support for Field Technicians and subcontractors Are you the one?: You have proven experience in technical support or field service and enjoy solving c...