Customer Service Representative

Job description

Roles & Responsibilities: As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to: - Answer inbound phone calls promptly during business hours - Respond to any voicemails and/or messages from answering service (if applicable) - Respond to inbound email correspondence, forward on as appropriate - Greet customers and all other visitors to the showroom (if applicable) - Screen incoming leads/potential customers - Schedule estimate appointments - Quote product by telephone for clients/customers (if applicable) - Assist Estimators with follow up on pending sales/ quotes by phone and/or email - Strategically schedule work appointments for Installation Technicians, along with customers accordingly - Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions - Check order confirmations from fabricators/vendors for size and pricing accuracy - Filing of daily work orders and estimates - Ordering of all office / shop supplies - Keeping office clean/tidy Qualifications & Educational Requirements: - HS Diploma or equivalent - All candidates must be abl...