Customer Technical Services Analyst I

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary: Customer Technical Services Analyst I Customer Technical Services Analyst I Overview: - Responsible for all aspects of operations support for existing customers, including process, business and technical consultation - Accountable for end to end process ownership of client service requests and the coordination of teams to resolve issues timely - Accountable for developing and maintaining customer support guidelines, metrics, tools and practices - Collects customer feedback and market intelligence and shares findings with partners in Technology, Product and Customer Delivery - Meets with Mastercard internal teams to conduct inquiry reviews and to identify technology...