PBX OPERATOR Part Time 3rd Shift (16hrs/wk)

Job description

BASIC PURPOSE OF THE JOB: To answer a multi-line switchboard quickly (ideally within 3 rings) and directs calls to their destination without delay in such a way that positively affect the customer’s perception or call/visit experience. REPORTS TO: - Admitting/PBX Coordinator JOB REQUIREMENTS: Supervisory Responsibilities: No: Minimum Education: High School Diploma/GED: Degree: General: License/Certification Required: None: Minimum Work Experience: Some experience as an operator preferred, 1 -2 years customer service office environment experience is a plus REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: - Excellent verbal communication skills, an upbeat and pleasant phone voice, the ability to handle high-stress environments and experience in handling multiple tasks. - In addition, must be able to make informed decisions quickly and execute those decisions with confidence. Must be able to remain stationery for long periods of time. - Must be able to view computer screens and receive audible communications. DUTIES AND RESPONSIBILITIES: - Demonstrated ability to perform required responsibilities efficiently, accurately and professionally. - Usage of codes phones: Black code phone- for any...