Operations Specialist, Investment Counsel Services (ICS)

Job description

The Opportunity Join Manulife Private Wealth (MPW) to support operations for our investment counselling business serving high‑net‑worth clients. In this fast‑paced, collaborative environment, you will help ensure accurate portfolio administration, seamless trade execution and reconciliation, and responsive counsellor and client support. You will also play a key role in meeting Total Cost Reporting (TCR) requirements, strengthening MPW Operations integrations, and supporting critical reporting cycles. Responsibilities: Total Cost Reporting (TCR): - Execute reconciliation processes - Conduct UAT testing - Prepare suspicious activity reporting - Gather Bloomberg and related data - Perform pre‑statement data cleanup - Integrate TCR into day‑to‑day Ops workflows and update documentation for new and existing procedures - Troubleshoot issues and coordinate resolutions - Manage the annual mailing from preparation through final distribution Portfolio Administration: Portfolio Maintenance, Trade Execution, Reconciliation & Settlement - Set up and manage new and existing high‑net‑worth client accounts - Maintain client data for billing, statements, and tax reporting - Prepare client statement...