VIP Lounge Representative - On Call (Caesars Palace LV)

Job description

As a Guests Services Agent you will be responsible for completing arrival and departure transactions for our VIP guests checking in/out of the hotel. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP’s. Additionally, Agents are resources for all guest questions and are empowered to assist VIP’s when resolving any guest concerns. Agents are expected to take full ownership of all guest requests and see it through as well as following up with guests. Agents are expected to make pre-arrival, social and post-stay calls. All preferences and appropriate notes MUST always be recorded and actioned. Agents are expected to adhere to all brand standards from grooming to communication materials, to offering the correct greeting. HOW YOU WILL CREATE THE EXTRAORDINARY: Process check-in and check-out transactions for VIP’s Assist VIPs with questions about the city and property Assist VIPs with booking dinner, show, etc.... able to make thorough and accurate recommendations based on guest’s needs. Assist with guest service recovery: Develop and maintain professional verbiage. Interact with casino hosts when needed to provide guest assista...