CLIENT EXPERIENCE MANAGER

Job description

Job Overview: The Customer Experience Manager plays a central role in supporting the human-centered relationships cultivated daily by client advisors in the stores, by corporate team members, and by the Cucinelli family. From the North America headquarters in NY, this role helps designing refined frameworks, bespoke gifting approaches, and meaningful experience concepts to enrich the personal connection with each friend of the brand. It ensures every touchpoint reflects the gentle spirit of Brunello Cucinelli and honors the personal story of the client. Qualifications: - Support and Enrich 1:1 Client Relationships - Serve as a thoughtful partner to Corporate and Retail teams, offering tools, ideas, and inspirations to help deepen their personal relationships with clients - Define what elevated, soulful client care looks like within our brand philosophy - Translate CRM insights into simple and human-centered practices that enrich daily boutique interactions - Map and Guide the Client Journey - Create frameworks that help Retail and Corporate teams honoring both important life milestones and the client’s journey with the brand - Collaborate with CRM to ensure these moments are reflec...