Desktop Support Analyst III

Job description

Our Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry. Job Summary: This mid-level IT Support / Desktop Support Analyst role will be responsible for troubleshooting department computer network systems; installing software packages and system upgrades; and providing in-house training to department personnel on systems and software use. Job Description: Job Specific Duties: - Collaborate with other information technology professionals on work assignments which have been recognized by IT management as having significantly greater complexity. - Serve as a point of contact for customers seeking technical assistance over the phone, email & in-person. - Provide troubleshooting, apply diagnostic techniques, and ask pertinent questions to ensure timely issue resolution. - Analyze, resolve, respond to and document end user inquiries in a formal ticke...