Supervisor Hotel Operations- Full Time, Hotel Front Operations (Harrah's SoCal)

Job description

Provides supervision in the daily tasks of the front desk, bell desk, Valet, and PBX teams. Supervise day-to-day operations of the Hotel Front services to achieve customer satisfaction and quality service while assuring compliance with policies and Standard operating Procedures. Creates a fun and exciting work environment for our employees as well as our guests. Seeks employees input on new ideas to improve service standards. Promotes a positive work environment creating opportunities to increase customer satisfaction scores. Responsible for training, develop and motivate employees to increase employee retention. A minimum of two-years Front Desk and a minimum of 1 year experience in Guest Service/Valet operation in large hotel within local market and fast paced environment preferably with supervisory experience. Ability to communicate in English clearly and effectively both orally and in writing. Ability to plan, organize and complete the work and take initiative logically and independently. Possess well-developed interpersonal skills. Ability to set and achieve high standards of performance. Receive instructions and hear inquiries from guests, clients, or staff; ability to remain...