Account Program Manager

Job description

RESPONSIBILITIES: - Coordination with the planning team to schedule production dates. - Communication with customers and process partners regarding order status, changes to schedule or issues to resolve. - Proactive management of customer needs through communication and problem resolution. - Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued. - Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs. - Participates and gives input in process improvement activities utilizing the Vertiv Operating System - Completes tasks as assigned to support Sales Offices - Manages periodic close process ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value. - Manages project financial closeout along with project team. Ensure that invoices match purchase orders and change orders. - Supervises current projects and coordina...