E-commerce Customer Service Specialist

Job description

Last date to apply: 23 April 2026 . About us: We are looking for an E-commerce Customer Service Specialist to join team of our Shared Service Centre in Warsaw and to help us establish best in class service. What we can offer you: You will be a part of a finance DTC Team focusing on delivering operational excellence to our locations across Europe, stabilizing, and ensuring the smooth running of queries management processes to provide best service to our European businesses. Your main tasks: Participation in establishing new centralized e-commerce processes in SSC in customer support area Working through incoming second line support tickets Extracting and cross validating relevant order data, based on status Providing customers with accurate information: Stabilizing the migrated process: Supporting the optimization of process flows, compiling summary statistics, help defining additional system requirements and recommendations Supporting receivables activities such as collections, cash posting, invoicing etc. Identifying and implementing process improvements: Preparing reports and analysis: Assuring process compliance with Husqvarna policies and regulatory guidelines Candidate Profile...