Service Manager

Job description

Description SERVICE MANAGER Reports To: Branch Manager: Summary: The Service Manager is responsible for the day-to-day operations of the Service Department in compliance with established policies and procedures. Plans, develops and implements strategies for operational, sales and development to meet organizational business plans. Evaluate both departmental and individual results, and employee performance against objectives while maintaining the highest quality standards of professionalism in serving the customer. Key Responsibilities: - Establish and maintain practices designed to lead, manage, train, develop, motivate and recognize employees. - Ability to conduct annual employee performance review and develop specific and measurable objectives/goals for all departmental personnel. - Contribute to the evaluation and development of strategies and performance with all teams. - Forecast, manage and control sales, gross profit, and expenses. Establish short and long term operating and financial objectives consistent with ownership expectations. - Plan, develop and implement activities for employees. - Assess present and future needs, trends, problems and profit opportunities of the Ser...