VP, Technical Architecture

Job description

Job Description: As our new VP, Technical Architecture, you will report to the EVP of DX and partner with diverse teams to design seamless order lifecycle experiences. You will develop expertise in distributed order management, inventory visibility, and fulfillment orchestration. You will work with clients across retail, manufacturing, and distribution to deliver recommendations that transform their order management capabilities. You Will: Provide expertise across order management technology including: Order Management Systems (OMS), Inventory Management, Warehouse Management, Returns/Exchanges, and Fulfillment Orchestration Design order lifecycle strategies from cart abandonment through post-delivery customer service Build relationships with supply chain, operations, and customer experience partners Lead discovery sessions to map current state order flows and identify optimization opportunities Develop requirements for real-time inventory visibility across channels and locations Create strategies for distributed order management allowing ship-from-store, dropship, and cross-dock fulfillment Design customer communication strategies throughout the order lifecycle Design order tracki...