IT Support Specialist (m/f/d) in the international development cooperation

Job description

A JOB OPPORTUNITY AT: GOPA Group Service GmbH: A JOB THAT INSPIRES YOU: - Be the first point of contact for any IT related queries and issues (by telephone, remote and on-site) - Keep records and manage all requests in the ticketing system Ivanti Neurons for ITSM - Provide first line support to our users by quick assessment of the nature and urgency of requests, resolving basic technical issues and routing more complex problems to the team responsible for resolution - Diagnose issues ranging from environmental to software configuration, updates/bug fix and patches to ensure availability and stability - Assist with user on- and off-boarding process (PC delivery and software installations) - Manage access rights - Support the IT workstations (hardware and software, MS Windows 11, M365 suite, SfB) - Ensure all documentation is updated and maintained - Assist with IT purchases (manage orders, delivery dates, complaints) - Provide on-site IT support; if required, travelling to different locations in Germany and abroad A BACKGROUND THAT CONVINCES US: - Relevant degree in IT or completed vocational training in the IT sector - Experience in an IT customer support role - Excellent understan...