Member Support Associate

Job description

Are you interested in joining a purpose-driven company in the music industry? Do you thrive in a collaborative, hybrid work environment? If you do, we would like to get to know you. WORKING AT THE MLC: The MLC is committed to excellence, service and transparency. Our culture is collaborative, and our team works in a hybrid environment. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges. THE ROLE: Type: Full-Time, Hybrid: Provide a best-in-class customer experience by anticipating the needs of our users and Members, multitasking with various customer inquiries received via support channels, escalating issues based on documented process flows, and representing The MLC as a frontline brand ambassador. We are a service organization and must be available to support our customers when they need us. Flexibility with hours and availability are essential. Our hours of operation are currently Monday through Friday from 8:00 a.m. to 6:00 p.m. CST. Q UALIFICATIONS ​: - One-year experience in Customer Experience/Customer Service/Customer Support in a contact center, retail, or hospitality environment, prefe...