Customer Services Supervisor

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges. The Customer Services Supervisor is responsible for overseeing the day-to-day customer service function dedicated to multiple tier-one client within a contract logistics e-commerce facility. The role ensures high service levels, accurate communication, and effective issue resolution across inbound orders, outbound order fulfilment, returns, invoicing, and inventory queries. Acting as the senior on-site customer services representative, the Supervisor leads the customer service team, serves as the primary escalation point for the client, and works closely with warehouse operations to ensure contractual KPIs and SLAs are consistently met. ESSENTIAL JOB FUNCTIONS: Customer Service Operations - Supervise daily customer service activities supporting multiple tier-one (e-commerce) clients. - Ensure timely and accurate handling of client enquiries relating to orders, returns, inventory status, damages, and delivery exceptions. - Monitor workload distribution and task prioritisation within the customer serv...