Director of Product, Vehicle Health Alerts (VHA) - Diagnostics and Prognostics

Job description

In this position… The Director of Product, Vehicle Health Alerts (VHA) – Diagnostics & Prognostics, is responsible for leading the Vehicle Health product team focused on delivering predictive and diagnostic insights to Ford and Lincoln customers (both commercial and retail) and dealers. This role drives timely, actionable vehicle health information that prevents unplanned downtime, increases dealer leads and parts revenue, and builds customer trust. The leader will own the strategy, roadmap, and execution of the Vehicle Health Alerts experience, ensuring it aligns with business goals, delivers measurable impact, and integrates seamlessly into the broader Vehicle Care ecosystem. What you’ll do…: 1. Product Strategy & Vision · Own the Vehicle Health Alerts (VHA) strategy for diagnostics and prognostics. · Define and execute on the product vision and mission: clear, actionable vehicle insights that empower commercial and retail customers to prevent breakdowns and make informed maintenance decisions. · Identify and prioritize the top problems to solve: unplanned downtime, low lead generation, misaligned maintenance schedules, and diagnostic messaging clarity. · Ensure alignment with gl...