Manager, Global Customer Support

Job description

Joining Collibra’s Customer Support team Collibra is seeking a Manager, Global Customer Support, to join our growing team. This pivotal role involves leading and developing a talented team of Support Engineers, fostering a strong team culture, and promoting continuous learning to drive overall success. This customer-facing position requires building relationships both internally and externally, collaborating closely with customers and other Collibra departments such as Consulting, Engineering, Customer Success, and Sales, to ensure customers maximize their investment in Collibra products. Manager, Global Customer Support at Collibra is responsible for - Lead, coach, and mentor a team of Support Engineers, empowering them to deliver exceptional technical expertise and customer-centered service - Partner closely with Sales, Customer Engineering, and Product & Engineering teams to relay customer feedback and address inter-team operational handoffs - Develop and implement strategies to achieve team and individual performance goals, exceeding customer, organization and company expectations - Foster a collaborative and supportive team environment where knowledge sharing and professional...