Room Controller- Reno, NV

Job description

The Rooms Controller is responsible for managing the assignment of rooms and supports the front office by serving as the liaison between housekeeping, VIP, casino marketing, group reservations, sales, room’s revenue, and the front office. Handles inventory, room maintenance, room communication, out of order rooms Provides quality guest services that include facilitating Maximo work order, Ivy inquiries, and answers internal and external calls throughout their shift, transmitting and receiving messages To be thoroughly acquainted with all the room types Be familiar with reservations, rooms control and basic room inventory Must have complete understanding of retaining the house, boxing and unboxing Manage room’s inventory days out in advance and relay any overbookings or upcoming issues to the appropriate leadership Complete back- to-back reservation extensions for day of extensions Maintain accuracy within accommodation availability: Be familiar with all the SOP’s relating to the front office operations, adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to computer resources, hygiene, health and safety Maintain cohesive and pleasant...