Front Office Coordinator Urgent Care
Tennessee Orthopaedic Alliance, East TN · Knoxville, Tennessee, US
Description General Summary: A nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a...
Job description
Description General Summary: A nonexempt position responsible for initial patient contact and front office duties associated with a patient appointment to a physician’s office. Schedule: - Wednesday 8:00am-8:00pm - Thursday 8:00am-8:00pm - Friday 8:00am-8:00pm - Saturday 11:00am-3:00pm - Monday 8:00am-8:00pm - Tuesday 8:00am-8:00pm/1:00pm-8:00pm Essential Job Responsibilities: - Looks patients in the eye and welcomes patient with excellent customer service. - Checking in and/or checking out patients for physician appointments. - Verification of patient’s demographics, PCP, referring physician, insurance coverage and co-pay, at time of visit. - Entering patient demographic information in the practice management system. - Verifies and distributes patient history. - Scans/sorts all forms related to front office processes. - Manages and coordinates all internal referrals. - Scheduling return appointments for patients. - Collection of copayments, patient balances and form fees. - Distributes requested documents to patients. - Completes/balances end of day batch processes. - Maintains and communicates patient wait times. Requirements: Education: High school diploma. Experience: Minimum t...