Assistant Hotel Operations Manager

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES: IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE Position Summary: This position is responsible for overseeing the Front Desk, Concierge, Pool, Bell Desk, Aquai and Ascend Reception desks, while providing on-going training and providing the highest level of customer service to our Guests, in accordance with the Company’s vision statement. Primary Duties and Responsibilities : includes but not limited to: - Assists the Hotel Manager in developing schedules for the hotel staff and supervising the workflow to assure efficiency and accuracy - Addresses Guest concerns in a timely manner - Stays abreast of current Guest Service scores for the department and works to improve them - Responsible for assisting with the scheduling, training, evaluating and counseling of the Guest Receptionists and supervisors - Ensures computer back-up reports are run and documents are current - Processes daily due-outs and express checkouts in a timely manner to ensure maximum availability of rooms on the hotel rack - Manages the preparation, arrival and departur...