Patient Access Representative

Job description

Position Overview and Responsibilities The OMRF Rheumatology Research Center of Excellence is seeking a compassionate Patient Access Representative who thrives in a fast-paced environment. This is an excellent opportunity for someone looking to gain experience during a gap year before starting a clinical graduate program. Responsibilities included within the role: CUSTOMER SERVICE - Answer and correctly route all incoming calls and respond appropriately to inquiries and requests for information. - Maintain clinic schedule including setting patient appointments, confirming appointments with reminder calls, and amending provider schedules according to availability. ADMINISTRATIVE SUPPORT: - Greet patients and other individuals with clinic business. Direct patients and/or visitors to various clinic areas. - Prepare and send general correspondence and patient letters as directed by providers and/or clinic manager. - Receive and distribute mail. - Monitor office supplies in work area to ensure adequate inventory level and advise supervisor of malfunctioning office equipment. PATIENT ACCESS & RECORDS: - Enter patient information on all new patients as well as periodic updating of establi...