Director, Managed Trade Services

Job description

Director, Managed Trade Services Overview: The Director, Managed Trade Services is responsible for leading, scaling, and optimizing a portfolio of value‑added trade services that extend beyond standard customs brokerage. This role oversees programs such as classification management, trade advisory, post‑entry services, PGA coordination, drawback, audit support, and ongoing compliance management. The Director ensures operational excellence, regulatory accuracy, and a high‑touch customer experience while driving growth and profitability across the MTS product suite. This leader serves as the connective tissue between operations, compliance, sales, and customers—translating complex trade requirements into structured, repeatable, revenue‑generating services. Key Responsibilities: Service Delivery & Operations: - Lead day‑to‑day delivery of Managed Trade Services, ensuring accuracy, timeliness, and regulatory compliance. - Build and maintain SOPs, workflows, and quality controls across classification, valuation, PGA filings, post‑entry work, and advisory services. - Oversee workload planning, resource allocation, and performance management for the MTS team. - Implement scalable processe...