Human-AI Conversational Designer, Vice President

Job description

As a Vice President, Human–AI Experience Design in JPMorganChase Private Bank (Transformative AI team) , you will play a pivotal role in shaping the user experience across our next-generation agentic platforms for clients and advisors . Leveraging your deep knowledge of experience design, human–AI interaction, and research practices, you will lead strategically important initiatives and develop innovative solutions that align with business requirements, responsible AI principles, and user needs. As a subject matter expert, you will collaborate with cross-functional teams across product, engineering, and research to translate advanced AI capabilities into intuitive, trustworthy, and effective workflows. You will help establish scalable interaction patterns and standards that make AI guidance clear, usable, and safe. Your expertise in experience strategy and inclusive design will ensure our offerings are accessible and user-friendly, enhancing the overall customer experience. Job responsibilities: - Define end-to-end Human–AI experiences across client and advisor journeys - Shape interaction patterns—how AI asks, explains, recommends, and escalates within workflows - Lead user resear...