Group Rooms Coordinator

Job description

Overview: The Group Rooms Coordinator responds to all room and hotel information inquiries promptly and professionally. The coordinator oversees all group bookings and related reservations. The coordinator is expected to attend all group resume and pre-con meetings to ensure that group reservations are managed and billing is set up appropriately. Key Duties & Responsibilities: - Approach all encounters with guests and employees in a friendly, service-oriented manner. - Set up all group billing prior to group arrival date. - Answer incoming phone calls and delegate when necessary. - Assist with guest relations and guest recovery opportunities. - Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. - Comply at all times with company standards and regulations to encourage safe and efficient hotel operations. - Maintain a warm and friendly demeanor at all times. - Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and...