Frontline Clinic Supervisor - Ophthalmology (Needham)

Job description

Status Full-Time Standard Hours per Week: 40 Job Posting Category: Administration: Job Posting Description: Position Summary/ Department Summary: The Frontline Ambulatory Clinics Supervisor supervises and leads daily administrative operations of a clinical service. Key Responsibilities: - Supervises support staff and oversees clinical administrative operations. Plans, prioritizes, and delegates work; monitors performance and provides feedback. Implements and maintains office systems, policies, and procedures. Trains new staff and communicates updates to hospital and departmental policies. - Monitors clinic activity to support a positive patient experience. Assists staff with customer service and scheduling issues. Addresses patient concerns and escalated service needs. - Manages electronic and paper records, including sensitive administrative, financial, and employee data. Oversees data entry, ensures accuracy, and generates reports. Recommends and implements system improvements. Serves as clinical floor Super User and participates in Joint Commission/Environment of Care rounds. - Collects and analyzes data; prepares spreadsheets, charts, and summaries for supervisor review. Perfor...