Field Service Engineer I

Job description

Customer service focused engineering position that links the Company's Engineering Department to a variety of internal and external customers including the railroads, field maintenance operations, independent repair shop network and regulatory bodies (FRA, AAR, etc.). Works closely with customers to troubleshoot issues, provides technical guidance regarding rail car repairs and documents resolution activities in the help desk/incident management software with the goal of safely repairing and quickly returning TTX equipment to revenue service. Interactions are primarily via email and phone, but face-to-face meetings and field inspections of rail cars/components in shops or in active rail yards is also required. Performs basic root cause and data/trending analysis to determine the severity and scope of issues, ultimately making recommendations to other Engineering departments to drive continuous improvement in maintenance and design practices. Uses prescribed guidelines or policies to analyze and resolve problems. Contributes to small and large projects. Provides Engineering support for supplier and part approval process. Builds knowledge of the organization, processes and customers....