IT Service Desk Supervisor

Job description

Hayley Dexis has an exciting opportunity available for an experienced IT professional to join our well-established and experienced IT team based in Halesowen. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the IT Service Desk Supervisor The IT Service Desk Supervisor is responsible for leading the day‑to‑day operation of the Service Desk, ensuring high‑quality IT support across the business. This role combines operational oversight, quality assurance, system management, and people leadership. You will act as a key escalation point, ensure service levels are met, and support the ongoing development of both processes and team members. Working Hours: 40 hours per week Monday to Friday. Key responsibilities as our IT Service Desk Supervisor: - Oversee day‑to‑day service desk activity, ensuring tickets are triaged, categorised, and progressed correctly - Ensure...