Lesson Advisor

Job description

Location: Hybrid, Remote, or On-Site Employment Type: Full-Time Pay: Competitive hourly rate Pay Differential: Additional compensation for bilingual Spanish-speaking candidates Position Summary: The Lessons Advisor supports and grows Guitar Center’s Lessons program by managing inbound and outbound calls, coordinating lesson schedules, and delivering excellent customer service. This role may be performed in a hybrid, remote, or on-site environment, based on business needs and eligibility. Key Responsibilities: - Handle inbound and outbound calls related to Guitar Center Lessons - Advertise and promote Guitar Center Lessons to prospective and existing customers - Schedule students with appropriate instructors based on availability, skill level, and goals - Research students and instructors to ensure accurate placement and follow-up - Manage lesson-related cases, questions, and issue resolution - Stay up to date on processes, systems, tools, and Guitar Center brand standards - Accurately document customer interactions in internal systems - Collaborate with store teams, instructors, and internal partners to support lesson growth and customer satisfaction Qualifications: To join our ban...