UX Community and Enablement Manager

Job description

We are seeking an experienced UX Community and Enablement Manager to build and scale a company-wide UX and Digital Employee Experience (DEX) ecosystem. This role combines community-driven knowledge sharing with structured capability development to embed user-centered design across Product, Engineering and Business teams. Acting as a key driver of UX maturity and organizational change, the role ensures that user-centered design becomes a standard way of working across the organization. The goal is to ensure UX is not just about delivering designs, but about helping teams build the right products in the right way. Why This Role Matters?: This role is a key enabler of Hapag-Lloyd’s Digital Employee Experience strategy. By combining community, capability building and cultural transformation, it ensures that user-centered design becomes an integral part of how products are built – driving better outcomes for both employees and the business. UX Community Development: Build and scale a global UX community, including governance, formats, platforms and shared assets (e.g., playbooks, templates, standards). UX Awareness & Advocacy: Drive UX adoption across the organization through storytelli...