Bilingual Patient Accounts Specialist

Job description

Description RESPONSIBILITIES: - Take patient calls and provide accurate, satisfactory answers to their queries and concerns - Collaborate with other departments to resolve customer complaints while providing the highest level of customer service - Identify calls that needs to be escalated to the Patient Accounts Manager - Process a high-volume call load, both inbound and outbound, in a timely manner - Answer telephone promptly and politely - Identify patient’s needs, clarify information, research the issue, and provide reasonable solutions - Maintain a detailed call log - Process patient payments; set up payment arrangements when necessary - Provide ledger to patients when requested - Meet and exceed personal and department objectives and metrics - Provide full cycle administrative support to Patient Accounts Manager Requirements: MINIMUM REQUIREMENTS - Must be bilingual High school diploma: - Exceptional verbal communication skills - Exceptional personal communication skills and ability to explain some medical information - Ability to master the software used for scheduling - Proficient data entry skills - Billing and Insurance experience in a healthcare setting is required