Technology Support Specialist - Service Desk

Job description

How You’ll Contribute The Technology Support Specialist (TSS) is a technical position responsible for delivering end-to-end support to customers in accordance with established service level objectives (SLO). This role ensures all incidents and service requests are analyzed, resolved, and reported back within SLOs. Serves as a source of knowledge for general inquiries, advising customers of policy/practice and referring them to proper non-technical service owners where appropriate; acts as the primary channel of staff communication/outreach for all technology support groups and participating corporate service groups. Secondary responsibilities involve receipt, analysis, routing and processing of service requests, including user/group access to applications and systems. The TSS position requires individuals to work on evening/weekend shifts to support organization growth with our new Museum of Exploration, in addition to participating on rotations for business hours, and special projects as needed. Your Impact: Responsibilities: Incident Management / Customer Service: Troubleshoots and resolves technology and audiovisual problems reported via phone, web, in-person, and other communic...