Billing Specialist

Job description

About the Billing Specialist (Insurance A/R) at Headspace: The Billing Specialist (Insurance A/R) is responsible for ensuring timely and accurate insurance A/R resolution across a complex claims portfolio. This role sits at the center of execution and problem-solving—driving follow-up, denials and underpayment resolution, cash acceleration, and process improvements that improve collections outcomes and reduce operational friction. You will be expected to effectively and independently drive project execution, recommend solutions to enhance existing processes, prioritize between competing deliverables with sound judgment, and communicate assumptions up front to minimize rework. What you will do: Insurance A/R Follow-up & Resolution - Work assigned worklists of complex and high-risk accounts, meeting productivity and quality targets while driving timely A/R resolution. - Own key insurance collections workflows (e.g., recoupments) and billing / coding accuracy processes (e.g. coding and billing quality audits) end-to-end, driving complete, accurate, and SLA-compliant execution. - Resolve claim issues across rejections, denials, and underpayments through payer portal review, payer outre...